11 Jan
HUB International
Burnaby
Position Summary: The Associate Vice President, Client Service Centre reports to the Vice President, Personal Lines Operations.
They are responsible for meeting overall growth and profitability targets by supporting all distribution channels by overseeing the contact center and specific assigned branch(s).
Responsibilities: In partnership with the VP, develop and execute the annual business plan with a focus on
Overall new business and business retention
Exceptional client experience & client outreach
Service model strategy
Best practices
Industry involvement
Mentoring, training and development
Ensure consistent and effective application of insurer,
HUB corporate policies and procedures as they apply to the business or to the employees
Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
Execute strategies for continuous improvement of key performance metrics including
Contact Center metrics such as: average speed of answer, service levels, abandon rates etc.
Activities
Renewal Retention
Accounts Receivable
New Client Acquisition
Prospecting Conversion Rate
Division Profitability
Customer Satisfaction Scores
Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when
necessary to ensure targets are met
Provide leadership, support and collaborate with other business areas as needed
Other duties and responsibilities as assigned
Where This Can Take You
We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive training to ensure you succeed,
today and tomorrow.
Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
What We Offer
Competitive compensation: Base salary
Company matching RRSP contributions
Tuition financing and career-related training and development
Customizable flexible benefits options for you and your family
Mental and physical wellness initiatives
A positive, collaborative and team-oriented environment
Ongoing personal and career development
The expected salary range for this position is $90,000 - $120,000 per year and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
HUB International
is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP
matching, paid-time-off
benefits, and eligible bonuses, and commissions for some positions.
If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.
Our Culture Starts with You
We are looking for
SELF-STARTERS
with an
ENTREPRENEURIAL
mindset who will take
OWNERSHIP
of their business
We want you to be
INNOVATIVE
and open to sharing your ideas
You work with
URGENCY
while providing a high level of
PROFESSIONAL SERVICE
towards our customers, communities, & colleagues.
You are a
TEAM PLAYER
who positively impact those around them; We
MOTIVATE
each other to
GROW TOGETHER
You work with a high degree of
INTEGRITY
and
ACCOUNTABILITY
To find associated positions at our HUB simply search
myHUBbc
as a keyword in the search bar on our careers page (https://www.hubinternational.jobs/jobs/?q=myhubbc) !
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
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