31 Jan
Kuehne+Nagel
Mississauga
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for Customer Care Specialist to join our Road Logistics team.
Your Role
You will be accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
Your Responsibilities
- You will respond to customer enquiries via emails/calls and build strong relationships with our client base
- Analyze needs of customers, determine margins and prepare quotations
- Ensure maximum profitability by overseeing cost effective rate negotiation with providers
- Track and Trace the shipments and update the data into operating system
- Generating invoices to clients and provide POD's to consignees and/or customer partners whenever needed
- Administer all carrier pre-qualification approvals and ensure that only ReTrans approved carriers are used to execute transportation services
- Participate in sourcing carriers for new and existing activity
- Validate and approve carrier invoices
- Provide feedback to Supervisor/Manager on a regular basis regarding work flow and any customer related issues
- Assist with planning for new customer implementations
- Drivecost saving through optimal freight management
- Providespot quotes to customers as needed and manage Return/exceptions
- ProvideKPIs and customer specific reporting as required
- Deliveryappointment bookings as needed
- Workswith carrier to manage exceptions and load modifications from process
- Pursuecontinuous improvement initiatives to drive increased productivity andservice levels
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
- HS Diploma/Bachelor's degree in supply chain management or similar field
- 2+ years of experience in a similar role
- 2+ years of experience in Pharmaceutical/Manufacturing/Retail distribution center environment is preferred
- Knowledge of various production and quality systems (GxP, GMP, ISO standards) will be an asset
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
- CIFFA certification is an asset.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth.
We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-(phone hidden) during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.
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