31 Jan
Kuehne+Nagel
Mississauga
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for Customer Care Specialist to join our Road Logistics team.
Your Role
You will be accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
Your Responsibilities
You will respond to customer enquiries via emails/calls and build strong relationships with our client base
Analyze needs of customers, determine margins and prepare quotations
Ensure maximum profitability by overseeing cost effective rate negotiation with providers
Track and Trace the shipments and update the data into operating system
Generating invoices to clients and provide POD's to consignees and/or customer partners whenever needed
Administer all carrier pre-qualification approvals and ensure that only ReTrans approved carriers are used to execute transportation services
Participate in sourcing carriers for new and existing activity
Validate and approve carrier invoices
Provide feedback to Supervisor/Manager on a regular basis regarding work flow and any customer related issues
Assist with planning for new customer implementations
Drivecost saving through optimal freight management
Providespot quotes to customers as needed and manage Return/exceptions
ProvideKPIs and customer specific reporting as required
Deliveryappointment bookings as needed
Workswith carrier to manage exceptions and load modifications from process
Pursuecontinuous improvement initiatives to drive increased productivity andservice levels
If you require an accommodation for the recruitment /interview process (including alternate formats of materials,
or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
HS Diploma/Bachelor's degree in supply chain management or similar field
2+ years of experience in a similar role
2+ years of experience in Pharmaceutical/Manufacturing/Retail distribution center environment is preferred
Knowledge of various production and quality systems (GxP, GMP, ISO standards) will be
an asset
Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
CIFFA certification is an asset.
Good Reasons to Join
There has never been a better time to work in logistics.
Bring your skills to an industry that offers stability and international career growth.
We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
Kuehne + Nagel is an equal employment/affirmative action employer.
If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-(phone hidden) during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR. [email protected] with the nature of your request.
We will answer your inquiry within 24 hours.
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