30 Jan
Maxi
Toronto
Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante.
Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.
Pourquoi ce role est-il important?
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in online grocery, beauty, pharmacy, and apparel, and we’re only just getting started. We put our customer at the center of everything that we do, and we rely on research and data to understand their needs.
Full time, Hybrid (4 DAYS A WEEK IN OFFICE)
The impact you'll make
As a Senior Design Researcher, you will be joining a mixed-methods research team for a 12 month contract. Our mandate is to share triangulated insights that advocate for our customers’ experiences across Canada. In this role, you will lead end-to-end qualitative research studies across the Customer Journey.
You’ll also identify when data from secondary research, our voice of customer program, analytics, or collaboration with other research teams can be sourced to tell the story. In collaboration with Design, Product and the Business, the insights and recommendations you deliver will inform product roadmaps and long term strategy.
Are you passionate about helping Canadians live life uninterrupted, deeply driven to understand customers’ needs, and lead with a growth mindset? We’re excited for you to join us on our journey.
What you'll do
- Lead mixed method research projects from end-to-end: frame research questions, design and select methodologies, conduct fieldwork and synthesis
- Select methods from a broad range of research tools. For example: interviews, ethnography, secondary research, diary studies, surveys, usability tests, remote research methods,
co-creation
- Run the continuous discovery program: support the Research team, Product Managers and Designers in running regular customer interviews
- Consult on evaluative studies: support Designers in running design evaluation research and applying insights to the design thinking process
- Drive action from insights: build relationships with key stakeholders ranging from designers to product managers to marketers; presenting your research in a variety of compelling artifacts/mediums (including immersion sessions, presentations, workshops).
- Contribute to building our research practice: streamline, develop and document new processes, educational content and continually learn about new approaches in our industry
- Support research prioritization: work alongside the Research Lead to identify upcoming initiatives
Does this sound like you?
- 5+ years of experience designing, conducting and integrating user research into product strategy and product design decisions. Ideally you bring experience in a mixed-methods practice, or as a minimum a deep understanding of qualitative and general understanding quantitative disciplines
- Demonstrated technical understanding of the strengths of different research methods in order to address a broad range of needs along with an understanding of design research theory and tools
- Experience working with a product-led, digital organisation - with evidence of how your research has integrated into product development processes and frameworks
- Experience prioritizing between multiple projects and making decisions about approaches with pragmatism, for example where you only have time for “just enough research”
- You are curious and collaborative, and identify who you should partner with and ensure you actively bring your partners on your journey
- Knowledge of user-centered design methods
- A university degree in an analytical discipline or a human-centered discipline (Psychology, Sociology, Anthropology, Human Computer Interaction, Interaction or Experience Design)
Comment Réussir:
Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.
Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques,
postulez aujourd’hui.
Type d'emploi:
Temps plein
Role:
Poste contractuel offrant des avantages sociaux (Durée déterminée)
Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.
En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.
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