31 Jan
Ovation Workplace Services
Thornhill
Job DescriptionJob Description
Job Title: Senior IT Build Analyst
Overview: We are seeking a Senior IT Build Analyst with expertise in Genesys MultiCloud Cx and Google DialogFlow. The ideal candidate will be responsible for designing, implementing, and maintaining IT solutions that integrate these technologies to enhance customer experience and operational efficiency.
Key Responsibilities:
- Design, configure, and deploy solutions using Genesys MultiCloud Cx to optimize contact center operations and customer interactions.
- Develop and implement conversational AI applications using Google DialogFlow to improve user experiences and automate processes.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Conduct system analysis, troubleshoot issues, and provide recommendations for enhancements and improvements.
- Ensure compliance with IT policies, standards, and procedures throughout the development lifecycle.
- Participate in project planning, estimation, and execution activities to deliver solutions on time and within budget.
Qualifications:
- Proven experience and expertise with Genesys MultiCloud Cx, including configuration, deployment, and maintenance.
- Strong proficiency in Google DialogFlow for developing conversational AI applications and integrations.
- Solid understanding of contact center technologies and best practices.
- Experience with system integration, API management, and cloud computing platforms.
- Excellent analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- Effective communication skills with the ability to collaborate across teams and stakeholders.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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