01 Feb
Parent Organization
Old Toronto
Are you a passionate problem-solver with a strong technical background in Civil 3D software and a drive to deliver exceptional customer support? We're seeking a Technical Support Specialist to join our dynamic team on a T4 contract basis in a hybrid role based in Toronto, Canada This is an exciting opportunity to work with a Fortune 500 company, providing expert assistance to customers while leveraging your skills in troubleshooting, relationship-building, and technical analysis.
In this role, you will play a crucial part in ensuring customer satisfaction by addressing a variety of technical inquiries related to industry-leading software like Civil 3D.
Minimum Qualifications:
Bachelor's in Engineering or related.
3 years of ENI industry experience.
Proficiency or familiarity using Civil 3D software in a production environment
c and Troubleshooting Experience. Responsibilities: Technical Support:
Respond to support requests through multiple channels and following documented processes.
Document support interactions in a company-wide case management system.
Advance unresolved issues to senior staff.
Research, verify, and document product defects.
Manage personal backlog of support requests.
Manage customer and partner expectations by providing updates on progress. Internal Support:
Participate in product BETA programs and product testing events organized by the product division development teams.
Remain informed on improvements in supported products in relevancy to the ENI industry.
Support the fundamental development of knowledge base quality.
Influence product management and product development to make improvements.
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