01 Feb
S.i. Systems
Quebec City
Our valued public sector client is seeking a Senior Business Analyst to create use cases and user stories, along with requirements elucidation and translation for design to support a major IT project.
Background:
This is to support the Complaint Process Transformation Project. The BA will support requirements elucidation and translation to design, with a focus on translating CPT needs to Salesforce common data model and technologies.
Must Have:
Business Analyst (10+ years)
Use Cases, User Stories (10+ years)
System Requirements Specifications (SRS) (10+ years)
Business processes for redesign (5+ years)
DND, CSE, or SCC industry experience (2+ projects)
Secret Cleared
Nice to Have:
Certification (CBAP, CCBA, ITIL,
PMP)
Responsibilities:
Define and document high-level complaints management use cases;
Define and document operational, technical and security requirements;
Define and document workflows and processes;
Support translation of the above documentation into effective designs; and
When required, support testing activities to ensure business objectives are met.
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