01 Feb
S.i. Systems
Quebec City
Our client is searching for an Intermediate Avaya Specialist to support the programming of a PBX and CM systems migration project to new Avaya Platform.
Initial 18-month contract with possibility of extension, Fully remote position.
Responsibilities:
Conduct customer station reviews, determine end-user requirements, and establish voicemail necessities. Assess porting prerequisites, and cross-reference existing resources with needs. Compile a station review document, engage in dial plan formulation, develop station templates, and design voicemail templates.
Program user endpoints, voicemail boxes, menus, and call center agent endpoints.
Prepare a complete design package for the installation team,
including cut sheets and floor plans.
Generate customized documentation for customer education and call flow design.
Facilitate administration and end-user training.
Deploy branch survivable servers at remote sites, patch them, and register them to the core network.
Gather IP address information from customers for onsite components.
Collaborate with third-party vendors to integrate any third-party applications.
Manage server and software deployment or upgrades.
Oversee dial plan and call routing on CM, SM, and SBCs.
Handle trunk configuration and testing.
Facilitate Day 2 handoff and knowledge transfers.
Oversee dial plan and call routing on CM, SM, and SBCs.
Handle trunk configuration and testing.
Must-Haves:
5+ years as a Avaya Specialist
Must Have Secret clearance level 2
Extensive experience with programming PBX and CM systems
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