01 Feb
S.i. Systems
Quebec City
Our valued Public Sector client is in need of a Senior Business Transformation Architect to provide expert advise on the implementation of an ITSM System (OTRS) within the department.
Responsibilities:
Successful implementation of IT modernization solutions in a federal government context.
Process engineering and expert-level understanding of IT service management best practices to ensure operational excellence in a federal government context.
Development of a broader corporate service business delivery strategy that aligns with the Government of Canada’s digital strategy.
Analysis of current operational practices, implementation of improvements,
and strategic alignment among operational teams to achieve IT service management excellence in a federal government context.
Development, design and implementation of an OTRS-powered IT service management ticketing system and client-facing portal.
Statistical analysis and metric design for IT service metrics.
Detailed design and development of “as-is” and “to be” process models.
Liaison between a federal government department and IT service management vendor to ensure operational needs are met.
Analysis of IT service management solution evolution and its impacts on IT service delivery in a federal government context.
Risk and mitigation planning.
Identify and document information, procedures, decision flows and associated policies to ensure alignment with IT service management best practices.
Provide strategic advice to management and executives.
Certifications:
ITIL V4
ITIL Master
ITIL Examiner and Accredited Trainer
COBIT/CGEIT
ISO 20000
PMP
Gartner TCO Expert
Must have:
Secret Clearance
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