01 Feb
S.i. Systems
British Columbia
Our client is looking for a Sr. Business Systems Analyst to support the design and delivery of the new contact center replacement solution.
1 year contract; hybrid model onsite in North Vancouver; 40hrs/week
Must Haves:
5+ years as a Sr. Business Systems Analyst
Experience working on a contact center implementation project with enterprise/public sector
Leading business requirements and translating for technical teams
Nice to Have:
Experience with Genesys
Work under the direction of the digital team:
Function as a team lead for all digital initiatives for the project.
Support design and development of technical solutions for migration of 32 contact centres (7 LOBs) to new CCaaS solution to enable new CX capabilities.
Design and Code development
Facilitate, participate and design workshops for digital solution
Work coordination 3. Status reporting and project stakeholder management
Requirements, design, build and configuration and sustainment documents.
Status reports, budget reviews, technology risk and issues management
Resource forecasting, and planning.
Technology decision recommendations.
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