02 Feb
Tim Hortons
Baddeck
FOOD SERVICE MANAGER POSITION JOB DESCRIPTION
The Tim Hortons Food Service Manager position is operational in nature and involves ensuring
that standards around people, product, cleanliness, and exceptional Guest experience are
fulfilled. The following duties a Food Service Manager performs ensures all restaurant policies
are followed during the shift (e.g. cash policies, meal and break policies, food safety policies):
· Prepare, portion and serve food to guests & respond to guest service complaints in a timely manner
· Assists in ensuring optimal team member coverage at all times and works various positions
· Leads by example and demonstrates the importance of treating every team member and guest
with respect,
reacts immediately to issues requiring attention during the shift.
· Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve
food.
· Establish methods to meet work schedules
· Train staff in job duties, and sanitation and safety procedures. Ensure that food and service
meet quality control standards
· Estimate and order ingredients and supplies required for preparation or direct team members
for prep/stock on the shift. Maintain records of stock, repairs, sales and wastage- report quality
issues to management (Inventory Management)
· Manage product builds according to minimize waste and adhere to franchise standards.
· Participate in the selection of food service staff and assist in execution of policies, procedures
and budgets and is scheduled to meet these schedule needs (6am-2pm, 2pm-10pm)
Education required: Completion of secondary school
Team members will ensure that standards around people, product, cleanliness, and exceptional Guest experience are fulfilled.Tasks include:
Clean and sanitize items such as dishwasher mats,
carts and waste disposal units, Clear and clean tables, trays and chairs, Load buspans and trays, Operate dishwashers to wash dishes, glassware and flatware, Place dishes in storage area, Replenish condiments and other supplies at tables and serving areas, Sanitize and wash dishes and other items by hand, Scour pots and pans, Keep records of the quantities of food used, Package take-out food, Portion and wrap foods, Prepare, heat and finish simple food items, Serve customers at counters or buffet tables, Stock refrigerators and salad bars, Take customers' orders, Use manual and electrical appliances to clean, peel, slice and trim foodstuffs, Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment, Handle and store cleaning products, Receive,
unpack and store supplies in refrigerators, freezers, cupboards and other storage areas, Remove kitchen garbage and trash, Sharpen kitchen knives, Sweep, mop, wash and polish floors, Wash, peel and cut vegetables and fruit
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