07 Feb
More About Jonas Software
Markham
Job Details:
Technical Support Analyst - .NET
Jonas Software – Club Division
We are seeking a dedicated professional Technical Support Analyst-.NET to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.
The position is ideal for those who are self-motivated, patient,
dependable individuals who like to help others solve their problems with the ability to investigate and learn new technologies on the fly. We offer excellent career growth opportunities, benefits package, and a great business casual working environment. Support Team. This role is an entry level role to the team with limited and specific duties to start and over time will contribute to the team across all areas.
JOB RESPONSIBILITIES:
- Provide frontline technical support to end-users; including, but not limited to software installations and updates, activations, errors, device and driver issues for printers, card readers, scanners
- Install and configure SQL Server and Management Studio on remote servers
- Troubleshoot network/connectivity related issues
- Write complex SQL scripts to query client data, insert/update existing records
- Serve as Tier two, escalation point between Clients and Jonas .NET products
- Keep clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Assist with testing of the .NET club products
- Assist in after hours emergency support rotation
JOB QUALIFICATIONS:
- 2+ years of experience working in a technical role, preferably a technical support role in hospitality, involving close communication with customers and the internal support teams
- Knowledge and experience with SQL, advanced Excel, Database Structure
- Requires 2 - 3 years of customer service
- Experience with networking and troubleshooting inclusive of Citrix, Terminal services
- Proven ability to meet deadlines and work in fast paced environment
- Experience working with the Microsoft Office suite, including Microsoft Word and Microsoft Excel
- Experience working with various operating systems, including Windows 7 - 11, Windows Server 2008-2022
- Strong communication and soft skills are a must
- Proven ability to problem solve and teach others
- Excellent organizational and time management skills
- Must be willing to work shift that could start between 8 AM and 11:30 AM, and end between 4:30 PM and 8 PM (Mon-Fri)
- Some college preferred/college degree
- Accounting Degree and/or experience is an asset
- Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries an asset
Business Unit:
Jonas Club
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems,
and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.
Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P;/TSX 60.
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